3rd Line Support Engineer
As one of Hull’s leading tech businesses, we develop critical software and infrastructure for the emergency services and public safety control rooms. Our innovative and dynamic solutions serve, protect and connect society.
Our technology helps to save lives daily, across the world – That’s pretty cool right?
About the role
We’re looking for a passionate IT engineer to join our growing 3rd line support team (The Resolver Group). The team performs a key function in delivering excellent customer service to our customer base of customers operating within the critical Public Safety environment.
The role will provide support to both our in-house Customer Support team and the field based Service Delivery Teams, allowing fast, efficient and effective responses to our entire customer base utilising our full product suite, including CORTEX, SmartContact, ASPIRE, ARTEMIS and CONNECT.
You will have an innate interest in all areas of IT and a passion for learning and staying on top of new technology and changes within the IT sector.
No two days will be the same, you’ll be self-motivated and full of ideas to contribute, you’ll be at the very forefront of the exciting customer service journey and see first hand the impact your contribution is making every day to the customer base.
You will be part of a small team, reporting into the Support and Technical Manager.
What you will do
- Final escalation point for customer technical issues
- Based in the Hull office with travel to customer sites to resolve technical issues
- Feed issues into the Development team to find route cause and rectify issues
- Provide technical support and advice to the Customer Support and Service Delivery teams
- To ensure we offer the best customer support we operate an out of hours on call rota
What you have already done
- Experience in a similar role
- Microsoft Windows
- Network Infrastructure
- Good communication skills – working directly with customers and liaising with stakeholders
Hull, HU1 1RR. This role includes regular travel to customer sites
Here in the UK, our technology is used by 69% of the Police Forces and you’ll also find APD technology at the heart of both the London Underground and Gatwick Airport.
Further afield, we have customers in Sweden’s hospital and the Swedish Police, as well as in Ireland and Iceland. We also keep Dubai Airport, the world’s busiest international passenger airport connected.
When you join APD Communications, you’ll be part of something much bigger. From our offices in Hull, we operate as a business unit within Northgate Public Services (NPS), which is a wholly owned NEC Corporation subsidiary.
Being part of the NPS Safety Division, and the NEC Corporation, means you’re joining a worldwide team of over 100,000 operating in over 70 countries. We all share a passion for developing innovative public safety solutions that create a brighter world for us as global citizens – does this sound like you?
You will be part of a fantastic team who really make a positive difference to the society that we live in. Life at APD is fast paced, we don’t stand still, we embrace changes in technology and the opportunities that those changes provide.
We employ "Geeks with Goals", people who love what they do with a passion, that are committed to helping us grow and who truly care that they can make a difference.
The people in our teams are our best asset, so our workplace is empowering, encouraging and everyone has a voice that is listened to. We have a flexible, trusted and collaborative environment in which our people thrive in.
So, if you are a 2nd or 3rd Line Support Engineer looking for a new challenge and think APD is a place where you can develop your passion - apply now!
Interested? Then send cv to firstname.lastname@example.org
Please note due to the awesome work we do with the emergency services all employees must go through police vetting; this means we cannot accept applicants that do not have the last 3 years continuous residency in the UK. We cannot offer visa sponsorship.